Mobile replacement of a 295/60 R22.5 truck tyre at the Spessart Süd parking area near the A3

On 12 May 2026, a representative of the transport company contacted the MT onroad dispatch team about damage to the outer right-hand 295/60 R22.5 tyre on the second axle of the tractor unit. The vehicle was parked at the Serways Spessart Süd truck parking area near Weibersbrunn, close to the A3 motorway in Bavaria.

The driver did not have a spare wheel. The truck was parked in a safe location, and the customer's schedule allowed the driver to wait until the following morning. MT onroad therefore reviewed the available call-out options and booked a more cost-effective call-out with a service team that was based closer to the parking area and could arrive by 09:00.

A representative of the transport company sent the vehicle and damaged tyre details to MT onroad via WhatsApp:

• Vehicle: tractor unit;
• Affected position: outer tyre on the second axle;
• Side: right;
• Tyre size: 295/60 R22.5;
• Spare wheel: not available;
• Location: Serways Spessart Süd truck parking area near Weibersbrunn, close to the A3 motorway.

The customer's representative first asked whether the damaged tyre could be repaired at the parking area. The available mobile service option did not include that type of repair. As no spare wheel was available, a new tyre had to be delivered and fitted.

Why a closer service team reduced the call-out cost

The price of a mobile truck tyre service includes not only the tyre and fitting, but also the service vehicle's journey to the truck and the return journey. MT onroad found a service team based closer to the Spessart Süd parking area that could arrive within the agreed time window. Because the service vehicle's outbound and return journeys were shorter, the total call-out cost was lower. The full scope of work and case coordination remained unchanged.

Order confirmation

Before the service team departed, the MT onroad dispatcher confirmed the full scope of work with the customer:

• service team call-out to the truck's location;
• delivery of a new Continental 295/60 R22.5 tyre;
• removal of the damaged tyre;
• fitting of the new tyre;
• disposal of the old tyre;
• return journey of the service team.

The representative of the transport company confirmed the order and paid by bank transfer. While processing the order, the MT onroad dispatcher saw in the system that the company had previously requested assistance in 2023. Once payment was confirmed, he checked the location again and forwarded the job to the service team. The following morning, he monitored the team's departure and confirmed that it arrived at the agreed time.

Result

On 13 May, the service team arrived at the parking area at 09:00. The technicians removed the damaged tyre, fitted a new Continental 295/60 R22.5 tyre and took the old tyre away for disposal. The work was completed by 09:40. After the tyre replacement, the vehicle continued its journey.

Case details

Parameter	Details
Service	Mobile truck tyre service
Location	Serways Spessart Süd truck parking area near Weibersbrunn, close to the A3 motorway, Bavaria, Germany
Vehicle	Tractor unit
Contact person	Representative of the transport company
Affected position	Outer right-hand tyre on the second axle
Tyre size	295/60 R22.5
Spare wheel	Not available
Solution	Delivery and fitting of a new Continental tyre
Payment	Bank transfer
Service team arrival	13 May at 09:00
Work completed	13 May at 09:40
Result	The new tyre was fitted, and the vehicle continued its journey

Confidentiality notice. The public version of this case does not disclose the name of the transport company, the customer representative's name, the truck registration number, the route, cargo information or the driver's personal data. The order value, bank details, payment documents, internal job data and service partner details are also not disclosed.

What to do in a similar situation

If a truck tyre is damaged, send MT onroad the exact location, vehicle type, affected axle and side, tyre size, photos, spare wheel availability and the time the driver can wait safely via WhatsApp. If the truck is parked in a safe location, MT onroad can check not only the earliest available call-out but also a more cost-effective option with a suitable mobile service team, without changing the agreed scope of work.