Trailer Spare Wheel Fitment 385/65 R22.5 near Salzburg

In September, on the Austrian section of the A1 motorway near Salzburg, close to the German border, a semi-trailer suffered damage to a 385/65 R22.5 tyre. The customer placed an order with MT onroad to fit the spare wheel carried on the trailer. Police instructed the driver to move the vehicle from the carriageway to a nearby parking area. The service partner inspected the customer's spare wheel on site and was unable to confirm safe fitment. The customer cancelled the order and paid for the call-out and on-site inspection.

What happened

At 17:03, a driver contacted MT onroad to report a tyre failure on the 2nd axle of the semi-trailer, left side, tyre size 385/65 R22.5. The vehicle was standing on the carriageway of the A1 motorway near Salzburg. The driver confirmed that a spare wheel was available on the trailer and placed an order for on-site fitment.

Police instructed the driver to move the vehicle from the carriageway to a parking area. The dispatcher passed the updated coordinates to the service partner already en route.

Key case data

Parameter	Case details
Date and time	1 September, 17:03
Location	Austrian section of the A1 motorway near Salzburg, close to the German border, parking area
Vehicle type	Semi-trailer
Wheel position	2nd axle, left side
Tyre size	385/65 R22.5
Service requested	On-site fitment of the customer's spare wheel carried on the trailer
Special circumstances	Police instructed driver to move vehicle from carriageway to parking area

Dispatch and spare wheel inspection

The customer was informed in advance of the agreed scope and price — €750.00, covering the call-out, removal of the damaged wheel and fitment of the customer's spare wheel. After payment was received, the service vehicle departed to the location — approximately 120 km away.

At around 19:55, the mechanic arrived at the parking area and inspected the customer's spare wheel on the trailer. During the inspection, the service partner was unable to confirm safe fitment, so the wheel was not mounted.

The service partner offered an alternative — fitting a new 385/65 R22.5 tyre on site for an additional €500.00 on top of the amount already paid. The customer declined and chose to cancel the order, paying only for the call-out and on-site inspection.

Timeline

• 17:03 — Customer contact and spare wheel fitment order placed.
• 17:35 — Updated coordinates received following police instruction to relocate. Agreed price (€750.00) confirmed and payment received.
• 17:35 – 19:55 — Service vehicle travelling to the parking area — approximately 120 km.
• 19:55 — Mechanic arrived at the parking area. Customer's spare wheel inspected; safe fitment could not be confirmed.
• 20:00 — Alternative offered: new tyre fitment at additional €500.00, or cancellation. Customer chose cancellation.
• 20:10 — Order cancelled. Call-out and on-site inspection charged at €500.00. The remaining €250.00 was due to be refunded to the customer.

Charges and outcome

The customer paid €500.00 for the call-out and on-site inspection. From the prepayment of €750.00, the amount of €250.00 was due to be refunded to the customer. Because safe fitment of the customer's spare wheel could not be confirmed, the order was cancelled on site without any wheel being fitted.

Notes for dispatchers

• Request spare wheel details in advance: Ask for data and photos of the spare wheel before dispatch. Final confirmation of fitment suitability is made by the service partner after on-site inspection.
• Location updates after police relocation: If the vehicle is moved to a parking area on police instruction, updated coordinates must be sent to the dispatcher immediately so the service partner can be redirected.

How to arrange service

In the event of a tyre breakdown in Germany or in cross-border areas, send MT onroad your location, vehicle type, axle, side, tyre size, rim condition and photos via WhatsApp — we will check available options and confirm conditions before dispatching the service.