Replacement of two front tyres on a tractor unit before loading in Herzberg

On 11 May 2026, a representative of a German logistics company contacted the MT onroad dispatch team to arrange the replacement of two worn tyres on the front axle of a tractor unit. The vehicle was parked at company premises in Herzberg am Harz, Lower Saxony, Germany. The customer already had the replacements, so the required work included removing the worn ones, fitting the new ones and disposing of the old tyres. The driver was due to leave for loading that afternoon, so the customer wanted the work completed before the vehicle departed.

The customer's representative sent the details required to arrange a mobile truck tyre service via WhatsApp:

• Vehicle: tractor unit;
• Required work: replacement of two front axle tyres;
• Reason for replacement: wear;
• Tyre size: 315/70 R22.5;
• Rim condition: no damage;
• New tyres: already in the customer's possession;
• Location: company premises in Herzberg am Harz, Lower Saxony, Germany.

An MT onroad specialist clarified the exact parking location of the tractor unit and asked the customer to confirm it. After checking the details and the company's creditworthiness, the customer's representative confirmed the order, accepted the terms and provided a payment guarantee. Once the order had been confirmed, MT onroad forwarded the job to a service partner and arranged for a technician from the Göttingen area to travel to the work site.

Before the technician departed, the following scope of work was agreed:

• travel to the company premises;
• removal of the two worn front axle tyres;
• fitting of the two replacements supplied by the customer;
• disposal of the removed tyres.

The customer's representative was told that the technician was expected to arrive in around 90 minutes. The invoice for the work was sent to the company after the job was completed. The customer ensured that the service vehicle could access the company premises.

Result

The customer's representative reported via WhatsApp that the technician had arrived within the stated time window. At the company premises, the two worn front axle tyres on the tractor unit were replaced with customer-supplied 315/70 R22.5 replacements. The service team took the old tyres away for disposal.

Case details

Parameter	Information
Service	Mobile truck tyre service
Location	Company premises in Herzberg am Harz, Lower Saxony, Germany
Vehicle	Tractor unit
Contact person	Customer's representative
Reason for request	Replacement of two worn front axle tyres
Tyre size	315/70 R22.5
Rims	Undamaged
New tyres	Supplied by the customer
Disposal	Worn tyres taken away by the service team
Order terms	Order confirmed, terms accepted and payment guarantee provided
Estimated arrival time	Around 90 minutes
Result	Both front axle tyres replaced at the customer's premises

Confidentiality notice. The public version of this case does not disclose the name of the customer company, the tractor unit's registration number, the exact address, the coordinates of the service location or the internal job number. Details of the service partner and payment documents are also not published.

Mobile truck tyre service to prepare fleet vehicles for scheduled trips

MT onroad arranges mobile truck tyre services not only when a tyre is damaged on the road, but also for planned replacement at a transport company's premises, a warehouse or a logistics centre in Germany. A service visit can be arranged for one tractor unit or several fleet vehicles at the same location.

Send the following details via WhatsApp: the address, vehicle types and number of vehicles, required sizes and quantities, the axles on which the tyres are to be fitted, photos of the wheels, information on the availability of new tyres and when the vehicles need to be ready. The dispatcher will check whether a service visit can be arranged and provide the order terms and estimated arrival time.